Returns and Exchange Policy
At Black Eagle Binders, we want to help our customers find the right fit.
We offer exchanges on chest binders only. We do not accept returns or provide refunds for reasons such as incorrect size selection, fit, compression preference, colour preference, ordering the wrong product, or change of mind.
Exchange Eligibility
Exchange requests must be submitted within 7 days of delivery.
To be eligible for an exchange, the chest binder must be:
- Unworn, except for a brief fit check
- Unwashed and clean
- In its original condition
- Returned with all original tags and packaging intact
- Accompanied by valid proof of purchase
Only one exchange is permitted per eligible item.
Items received as part of an exchange cannot be returned or exchanged again.
Eligible Products
Exchanges are available only for eligible chest binders.
For hygiene reasons, the following products are not eligible for exchange:
- Trans tape
- Gaffs and tucking underwear
- Packing underwear
- Packers
- STPs
- Other hygiene-sensitive products
Incorrect, damaged, or defective items will be reviewed separately.
Available Exchange Options
Eligible chest binders may be exchanged for:
- A different size of the same binder model
- A different available colour of the same binder model
All exchanges are subject to stock availability.
If the requested replacement size or colour is unavailable, our team will contact you regarding the available options.
How to Submit an Exchange Request
Please submit your exchange request through our Exchange Request Portal:
Requests sent through Instagram, WhatsApp, or email may be redirected to the Exchange Request Portal so that they can be processed and tracked properly.
Submitting an exchange request does not automatically confirm the exchange.
Review and Approval
Once your request is submitted, our team will review the order and confirm whether the item is eligible for exchange.
After approval, you will receive an email containing:
- Our return address
- Packing instructions
- The next steps for shipping the binder back to us
Please do not ship the item before your exchange request has been approved.
Shipping the Binder Back
The customer is responsible for arranging and paying for shipping the binder back to Black Eagle Binders.
You may use any courier service of your choice.
We recommend using a trackable shipping service and retaining the courier receipt and tracking number until the exchange has been completed.
Black Eagle Binders cannot be held responsible for parcels that are lost, delayed, or damaged while being shipped back to us by the customer.
Please ensure that the binder is packed securely to prevent damage during transit.
Inspection of the Returned Binder
Once the binder reaches us, our team will inspect it to confirm that it meets the exchange conditions.
The binder must be:
- Clean
- Unwashed
- Free from stains, odour, marks, stretching, or damage
- Unaltered
- In resellable condition
- Returned with its original tags and packaging
If the binder does not meet these conditions, the exchange may be declined.
Replacement Dispatch
Once the returned binder has been received, inspected, and approved, Black Eagle Binders will dispatch the replacement item.
Black Eagle Binders will bear the cost of shipping the approved replacement to the customer.
The replacement will be sent to the shipping address provided in the original order unless otherwise confirmed by our team.
Returns and Refunds
We do not accept returns or provide refunds for:
- Incorrect size selection
- Fit-related concerns
- Compression preference
- Colour preference
- Change of mind
- Ordering the incorrect product
- Failure to review the size chart or product description before placing the order
Original shipping charges, COD charges, and other delivery-related charges are non-refundable.
Incorrect, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective item, please submit a request within 48 hours of delivery.
Please include clear photographs showing:
- The complete product
- The issue or defect
- The product label or size tag
- The packaging, where relevant
These requests will be reviewed separately.
Depending on the circumstances, Black Eagle Binders may provide a replacement, exchange, refund, or another appropriate resolution.
Exchange Limit
Only one exchange is allowed per eligible item.
A product received as part of an exchange is considered the final replacement and cannot be returned or exchanged again.
Changes to This Policy
Black Eagle Binders reserves the right to update or modify this Returns and Exchanges Policy at any time.
Any changes will be reflected on this page.
Contact Us
For questions or assistance regarding an exchange, please contact us at:
Email: nishdv@gmail.com
Thank you for choosing Black Eagle Binders. Your comfort and confidence matter to us.